Redefining Conversational AI with Large Language Models

Towards a unified user experience

Conversational AI is an application of LLMs that has triggered a lot of buzz and attention due to its scalability across many industries and use cases. While conversational systems have existed for decades, LLMs have brought the quality push that was needed for their large-scale adoption. In this article, we will use the mental model shown in Figure 1 to dissect conversational AI applications (cf. Building AI products with a holistic mental model …

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