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Revolutionizing CXM with Generative AI: Insights from Everest Group’s Enterprise Readiness Report
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The integration of generative AI into Customer Experience Management (CXM) is heralding a new era of digital transformation. Everest Group's extensive report, “Generative AI in CXM: Assessing Enterprise Readiness for this Disruptive Transformation,” led by industry experts Shirley Hung, Sharang Sharma, Divya Baweja, and Mohit Kumar, provides a deep dive into the readiness of enterprises […]
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