Feb. 15, 2024, 4:32 p.m. | Antoine Tardif

Unite.AI www.unite.ai

The integration of generative AI into Customer Experience Management (CXM) is heralding a new era of digital transformation. Everest Group's extensive report, “Generative AI in CXM: Assessing Enterprise Readiness for this Disruptive Transformation,” led by industry experts Shirley Hung, Sharang Sharma, Divya Baweja, and Mohit Kumar, provides a deep dive into the readiness of enterprises […]

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