Rite Aid facial recognition misidentified Black, Latino and Asian people as ‘likely’ shoplifters

Surveillance systems incorrectly and without customer consent marked shoppers as ‘persons of interest’, an FTC settlement says

Rite Aid used facial recognition systems to identify shoppers that were previously deemed “likely to engage” in shoplifting without customer consent and misidentified people – particularly women and Black, Latino or Asian people – on “numerous” occasions, according to a new settlement with the Federal Trade Commission. As part of the settlement, Rite Aid has been forbidden from deploying facial recognition technology in …

artificial intelligence (ai) asian consent customer customer consent facial recognition ftc identify people race recognition settlement shoplifting surveillance systems technology us news women