Scaling Real-Time Messaging for Live Chat Experiences: Challenges and Best Practices

Live chat is the most common type of realtime Web experience. Embedded in our everyday lives in the form of messaging platforms (e.g., WhatsApp and Slack) and chat experiences across e-commerce, live streaming, and e-learning experiences, end users have come to expect (near) instant message receipt and delivery. Meeting these expectations requires a robust realtime Read more…

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