So, Amazon’s ‘AI-powered’ cashier-free shops use a lot of … humans. Here’s why that shouldn’t surprise you | James Bridle

This is how these bosses get rich: by hiding underpaid, unrecognised human work behind the trappings of technology

In 2021, when Amazon launched its first “just walk out” grocery store in the UK in Ealing, west London, this newspaper reported on the cutting-edge technologies that Amazon said made it all possible: facial-recognition cameras, sensors on the shelves and, of course, “artificial intelligence”. The first customers queued outside, excited to experience the future. “I am an early adopter,” one of them …

ai-powered amazon artificial intelligence (ai) bosses business free grocery grocery store human humans internet james just walk out london retail industry store surprise technology west work