Software-Based Dialogue Systems: Survey, Taxonomy and Challenges

The use of natural language interfaces in the field of human-computer interaction is undergoing intense study through dedicated scientific and industrial research. The latest contributions in the field, including deep learning approaches like recurrent neural networks, the potential of context-aware strategies and user-centred design approaches, have brought back the attention of the community to software-based dialogue systems, generally known as conversational agents or chatbots. Nonetheless, and given the novelty of the field, a generic, context-independent overview on the current state …

attention challenges community computer context cs.cl cs.se deep learning design dialogue human human-computer interaction industrial interfaces language natural natural language networks neural networks recurrent neural networks research software strategies study survey systems taxonomy through