Study examines AI chatbots in public organizations

From providing fast, 24-hour service, multilingual support and reducing staff workloads, the benefits of artificial intelligence (AI) chatbots are numerous. The technology also holds the potential to improve services across industries, including health care, sales and government. Still, many questions about chatbots remain, particularly when it comes to adoption and implementation within the public sector.

adoption ai chatbots artificial artificial intelligence benefits business chatbots government health health care hour implementation industries intelligence multilingual organizations public questions sales service services staff study support technology workloads