TaDaa: real time Ticket Assignment Deep learning Auto Advisor for customer support, help desk, and issue ticketing systems. (arXiv:2207.11187v1 [cs.IR])

This paper proposes TaDaa: Ticket Assignment Deep learning Auto Advisor,
which leverages the latest Transformers models and machine learning techniques
quickly assign issues within an organization, like customer support, help desk
and alike issue ticketing systems. The project provides functionality to 1)
assign an issue to the correct group, 2) assign an issue to the best resolver,
and 3) provide the most relevant previously solved tickets to resolvers. We
leverage one ticketing system sample dataset, with over 3k+ groups and …

arxiv customer support deep learning help desk learning support systems time