Telefonica and VUI Agency Talk about Generative and Conversational AI in the Contact Center - Vociebot Podcast Ep 346

Sarah Rojewski, Telefonica's manager of AI and automation in Germany, and Patrick Esslinger, co-founder of VUI Agency joined Bret Kinsella to talk about the evolution of conversational AI in the contact center and the introduction of generative AI. Rojewski even goes into detail about the latest generative AI project and how the company is looking at the technology. That is supplemented by a conversation about user experience and how AI technologies require new thinking and are accompanied by different customer …

agency automation bret bret kinsella center co-founder contact center conversational conversational ai evolution founder generative generative-ai germany introduction kinsella manager patrick esslinger podcast sarah sarah rojewski talk telefonica vui agency