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The AI startup erasing call center worker accents: is it fighting bias – or perpetuating it?
Artificial intelligence (AI) | The Guardian www.theguardian.com
A Silicon Valley startup offers voice-altering tech to call center workers around the world: ‘Yes, this is wrong, … but a lot of things exist in the world’
“Hi, good morning. I’m calling in from Bangalore, India.” I’m talking on speakerphone to a man with an obvious Indian accent. He pauses. “Now I have enabled the accent translation,” he says. It’s the same person, but he sounds completely different: loud and slightly nasal, impossible to distinguish from the accents of …
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