The biggest barrier to AI productivity is people

The more experience I have with generative AI (GenAI), the more I become simultaneously optimistic and cautious. The optimism is perhaps obvious: GenAI has the potential to significantly improve productivity whether you’re a developer or a white-collar office worker. In fact, I knew the GenAI moment had truly arrived when my social worker sister-in-law told me that she’s been actively using ChatGPT to help craft emails, proposals, and more, and sang its praises for how it helped her …