The Diagnostic Analytics Gap

Why is this gap relevant and how to close it?

Mind the gap (image by jigsawstocker on Freepik)

Showing what’s happening in dashboards is informative, not insightful. It’s useful to know if a key business metric is going up or down, but it’s not actionable. Only the “why” behind these changes can drive recommendations and actions.

However, I often hear how teams look at dashboards in weekly/monthly reviews and comment that metrics went up or down, without clear answers to …

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