May 17, 2023, 12:10 p.m. | Rhiannon Williams

MIT Technology Review www.technologyreview.com

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Inside Tencent’s weirdly secretive customer service center —Zeyi Yang When I recently visited China, for the first time since the pandemic, I traveled to Shenzhen in a bid to unlock my 15-year old…

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