The Duet of Representations and How Explanations Exacerbate It

An algorithm effects a causal representation of relations between features and labels in the human's perception. Such a representation might conflict with the human's prior belief. Explanations can direct the human's attention to the conflicting feature and away from other relevant features. This leads to causal overattribution and may adversely affect the human's information processing. In a field experiment we implemented an XGBoost-trained model as a decision-making aid for counselors at a public employment service to predict candidates' risk of …

algorithm attention belief conflict cs.hc cs.lg effects feature features human labels leads perception prior relations representation