The Importance of Tribal Knowledge for the Success of AI Adoptions - with Edwin Pahk of Aquant

Today’s guest is Edwin Pahk, Senior Vice President of Customer Success and Customer Pre-sales at Aquant. Aquant. Aquant is an AI-powered tech company that builds a co-pilot platform for service workflows. Edwin joins us on today’s show to talk about how AI can help service industries retain their organizational knowledge – or tribal knowledge, as it gets called – in the face of turnover and other expertise challenges. Throughout the episode, Edwin emphasizes the importance of personalization on both sides …

ai-powered aquant co-pilot customer customer success importance joins knowledge pilot platform president sales service show success talk tech vice president workflows