Feb. 5, 2024, 10 a.m. | Don Schuerman

InfoWorld Machine Learning www.infoworld.com



AI and automation are rapidly shifting our expectations for digital experiences, but the path for businesses to get there isn’t all that clear.

When done right, AI and automation can be applied across the entire customer journey so that businesses can quickly and continuously adapt to new demands, both from customers and from the broader market. And with the right architecture, AI and automation can help drive entire operations—creating a self-optimizing organization.

Self-optimization means businesses will be able to identify …

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