Ticket Category and Count forecasting

I need a direction to Solve the below problem:

Forecast ticket category and no of tickets belonging to that category

Fields i have
1) Time stam( Daily basis for 2 years)
2) Ticket Category (52 categories)
3) Ticket Description
4) Product realease cycle

Goal : Planning Better Staffing in advance for ticket handling for a particular category

Is this a Multi regression case ? Kindly guide me resolving this problem aur share any kaggle notebook or url for similar problem

count datascience forecasting