Understanding Public Perceptions of AI Conversational Agents: A Cross-Cultural Analysis

arXiv:2402.16039v1 Announce Type: cross
Abstract: Conversational Agents (CAs) have increasingly been integrated into everyday life, sparking significant discussions on social media. While previous research has examined public perceptions of AI in general, there is a notable lack in research focused on CAs, with fewer investigations into cultural variations in CA perceptions. To address this gap, this study used computational methods to analyze about one million social media discussions surrounding CAs and compared people's discourses and perceptions of CAs in the …

abstract agents analysis arxiv conversational conversational agents cs.cl cs.hc discussions general investigations life media public research social social media type understanding