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Understanding the user: How the Enterprise System Usability Scale aligns with user reality
Microsoft Research www.microsoft.com
This position research paper was presented at the 26th ACM Conference on Computer-Supported Cooperative Work and Social Computing (opens in new tab) (CSCW 2023), a premier venue for research on the design and use of technologies that affect groups, organizations, and communities. In the business world, measuring success is as critical as selecting the right […]
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