Using Adaptive Empathetic Responses for Teaching English

arXiv:2404.13764v1 Announce Type: new
Abstract: Existing English-teaching chatbots rarely incorporate empathy explicitly in their feedback, but empathetic feedback could help keep students engaged and reduce learner anxiety. Toward this end, we propose the task of negative emotion detection via audio, for recognizing empathetic feedback opportunities in language learning. We then build the first spoken English-teaching chatbot with adaptive, empathetic feedback. This feedback is synthesized through automatic prompt optimization of ChatGPT and is evaluated with English learners. We demonstrate the effectiveness …

abstract anxiety arxiv audio build chatbots cs.cl detection emotion emotion detection empathy english feedback language negative opportunities reduce responses students teaching type via