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Using AI and ML to Help Humans, Not Replace Them - ML 071
May 12, 2022, 10 a.m. | Top End Devs
Adventures in Machine Learning redcircle.com
Ben interviews Michael Griffiths, Director of Data Science at ASAPP, a company leveraging AI and ML to augment and automate human work, improve operational efficiencies and customer experiences, and ultimately empower people to be their best. Michael shares specific examples of how this can be done for human agent productivity within contact centers. They also discuss fully human controlled vs automated systems, delivering value with AI and ML, and the future of AI driven technology.
In this Episode…
- How do …
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