May 17, 2023, 10:16 p.m. | Emma Roth

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Cars will pull up beside an “Instant Pickup portal.” | Image: The Wendy’s Company


After announcing plans to use an AI chatbot at its drive-thrus, now Wendy’s is piloting a robot-powered “underground delivery system” for online order pickups. The system, which will be built through a partnership with the autonomous logistics company Pipedream, will have robots travel through tunnels to transport online food orders from Wendy’s kitchens to the “Instant Pickup portals” that sit beside parking spaces.


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ai chatbot cars chatbot delivery drive food image orders partnership robot robots test through wendy

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