Wendy’s tests an AI chatbot that takes your drive-thru order

Wendy’s is partnering with Google to create an AI chatbot that can take orders at its drive-thrus, as reported earlier by The Wall Street Journal. The fast-food chain has plans to bring its first “Wendy’s FreshAI” enabled drive-thru to a Columbus, Ohio, restaurant in June.

The chatbot will be able to take verbal orders from customers who line up at Wendy’s drive-thru kiosks, all with the hope that it will help reduce long …

ai chatbot alex chatbot drive food google illustration orders street tests wall street wendy