When AI seems to disclose personal information, users may empathize more

In a new study, participants showed more empathy for an online anthropomorphic artificial intelligence (AI) agent when it seemed to disclose personal information about itself while chatting with the participants. Takahiro Tsumura of The Graduate University for Advanced Studies, SOKENDAI in Tokyo, Japan, and Seiji Yamada of the National Institute of Informatics, also in Tokyo, present these findings in the open-access journal PLOS ONE on May 10, 2023.

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