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Why conversation is at the heart of an excellent customer experience

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Nov. 16, 2023, 11:10 a.m. | Sponsor Post (insider@insider.com)

Business Insider www.businessinsider.com

AI chatbots that understand and respond to customer emotions can be used to personalize the customer experience and provide expedited resolutions.

ai ai chatbots chatbots conversation customer customer experience emotions experience experience ai nice-cx-ai-series-2023 sponsor post studios-custom studios-supplied tech insider

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