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Why conversational AI needs to feel more human, not sound more human

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Aug. 13, 2022, 6:10 p.m. | Karrie Sanderson, Typeform

AI News | VentureBeat venturebeat.com

Conversational AI at scale doesn’t require sci-fi packaging — even small brands can get it right. Brands should focus on technology that powers substantive interactions and authenticity over theatricality.

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