Zendesk adds flexible AI agent capabilities with Ultimate acquisition | allainews.com

March 13, 2024, 3 p.m. | Ron Miller

TechCrunch techcrunch.com

Zendesk has been trying to transform customer service since it launched in 2007, so it shouldn’t come as a surprise that the company sees the industry being altered in a big way by the rise of generative AI. On Wednesday, the company announced it intends to acquire Ultimate, a German customer automation startup. The companies […]

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acquisition agent big capabilities customer customer service enterprise generative german industry mergers and acquisitions service surprise the company wednesday zendesk

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