SalesBot: Transitioning from Chit-Chat to Task-Oriented Dialogues. (arXiv:2204.10591v1 [cs.CL])

Dialogue systems are usually categorized into two types, open-domain and
task-oriented. The first one focuses on chatting with users and making them
engage in the conversations, where selecting a proper topic to fit the dialogue
context is essential for a successful dialogue. The other one focuses on a
specific task instead of casual talks, e.g., finding a movie on Friday night,
or playing a song. These two directions have been studied separately due to
their different purposes. However, how smoothly …

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